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Dennis Nind
By Dennis Nind
• 11 articles

How do I re-sell hosting in multiple countries / locations?

When signing up for a reseller hosting plan, you are able to select a 'Location' or Country. The selected location is where your reseller hosting plan would be located, and therefore any accounts created within it would also be located in that location.  However, there are certain scenarios where you may wish to sell hosting in a number of locations (similar to ourselves!), and doing so is simple! In short, you would essentially need to host a reseller hosting plan in each region you wish to sell. Then, when selling to those clients, you can create the hosting account within whichever reseller service is most suitable for their needs (typically, the service located closest to them or their clients).  Do I receive a discount on the secondary locations? Yes, you do! We provide all of our resellers' exclusive access to reseller discounts, including a flat-rate discount off each 'secondary' reseller product! Please do note though, that the discount is only applicable to any 'secondary' plans, as opposed to the primary (or 'first') reseller hosting plan.  You can see the exclusive discounts available from within our client area, by going to Reseller Area -> Exclusive Discounts What if I am using WHMCS? You can add each reseller hosting service as a separate server within WHMCS, allowing you to then sell to any of those servers (and therefore, any location you have active).  In addition, you can create a separate 'Product' within WHMCS, such as 'Starter Plan - UK', 'Starter Plan - USA' (as an example). Each product would have the correct server allocated to it. This can be very easily achieved using 'Server Groups' in WHMCS. Do I require multiple WHMCS licences? No, you don't! You can use a single WHMCS installation and licence, and simply add multiple 'Servers' through their interface.  What if I wanted to sell multiple 'Control Panels', such as cPanel and DirectAdmin? You can essentially do the exact same thing! You can have an active reseller service for each, then create a separate Product within WHMCS associated with a separate server

Last updated on Jun 12, 2025

Brixly Affiliate - Getting Started

The Brixly affiliate program pays you for every conversion recurring, meaning you will always get paid as long as the referred service is still active. As a business, we also hold one of the highest retention rates in the industry – this means more commission, for longer periods of time. Some of our affiliate partners have referred thousands of clients to us, and get paid each and every month! How do I get Started with Brixly? As a Brixly Affiliate, you can earn 10% on recurring revenue by referring clients to our services. All that's required is a link, which you can share or advertise to your clients, friends and colleagues! Each time they sign up and purchase a product or service from us, you will automatically receive 10% of the revenue of the sale, including the renewals! To get started and become a Brixly affiliate, you need an account set up with us. After signing up, you can get started right away. Active clients can follow the same process to join our affiliate program. You can access our affiliate program by clicking on the ‘affiliates’ link in the client area navigation menu (to your left). You can access your affiliate link by going to the following... Client Area (https://client.brixly.uk) -> Affiliate bf2acf4fd8b0d77b71450ff71e11c8d150998421459d70f40fe621a4da0970bb94c11e3f1e63a53e?t=204ee5608e3399a82977f5726367e554After clicking on affiliates you will see your dashboard. On the dashboard, you can see your referrals, total clicks, signups, conversion and available commission balance. The interface will allow you to track the referrals generated via our affiliate links. f4700ed03561081fa68326aea92c4cb29a45fc47265285ae27ffc84bec86a43c891ea12b445d2154?t=d10bab0c15b67058cd86cec94c9a18da Where is my Referral link? Your affiliate link can be found on your Affiliate dashboard, shown below. Withdrawals** ** Brixly gives all Affiliates £10 free credit, as a goodwill gesture to start with, you cannot withdraw the amount until you reach the minimum threshold of £25 for withdrawals. You can withdraw your affiliate balance to either credit (to be used for additional purchases), PayPal or as a bank transfer. To withdraw your hard-earned funds, you need to submit a withdrawal request or contact our sales team – sales@brixly.uk. e432a780c69041698680b50813577436fc0757d9a3595997106a26c3020d3c01fffb5cd67dc979e7?t=cde398d9b9b245370bfcce867b87ecca The balance can be withdrawn when the affiliate balance exceeds £25. 3f844a94b6306baf140f8f2d17f29c8688842c7b2b784bf5a7695cf3048d13222bf285ed74c1b5bd?t=34192d665ef9a74e3bc2845e2fa3fa5b Advertising tools We plan to make things easier for all our users. We offer all our Affiliates ready-to-promote banners, there is a wide range, of different designs and sizes you can pick from. 75a047167af4e129610c1af1d053897c153f2f476f5d1dc9c92f31a84d7dd77df07230fd7492fa2a?t=5fa4061e1d1ac5475ffb2b92e2cfa775 Different Types of Advertising Banners We plan to make things easier for all our users. We offer all our Affiliates ready-to-promote banners, there is a wide range, of different designs and sizes you can pick from. You can find the banners in the 'Link to us' section under the 'Affiliates Dashboard'. 75df86b4a047a4247f607afdbe97e0deda1c45fb98b7c21ca849be8fce5a957682509fc5bbdd2820?t=f6de2137b75388b603a1cda4d6ee6223 Still not sure? Joining our Affiliate Program is a win-win for all because it is relatively low risk, and your earning potential is limitless! Become a Brixly Affiliate – Client Area (https://client.brixly.uk) -> Affiliate In just a few minutes, you’ll have a unique tracking code. Then you can look through our wide selection of banners and ads to find the ones that complement your website. There’s no limit to how much you can earn once you put those banners and ads on your site. And our affiliate support team are always here to give personalised tips and advice.

Last updated on Jun 12, 2025

How does the identity verification work?

Brixly works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. They help with everything from accepting payments to managing subscriptions to verifying identities. Stripe helps Brixly confirm your identity by conducting the following checks: Stripe will capture images of the front and back of your government-issued photo ID and review to ensure that the document is authentic. It has built an automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real. Stripe will capture photos of your face and review to confirm that the photo ID belongs to you. It has built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on the shape of your nose or eyes – but it’s higher-tech and a more accurate way to identify you as a unique person. Best practices for successful verification Before starting the verification process, here’s what you need: - A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document has not expired. - A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam. The quality of the images captured affects success rates dramatically. Below are a few best practices to help ensure that your verification succeeds: - Capture a clear image. Make sure that the images are not too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos. - Do not block any part of your ID document in the image. Ideally, you should lay it flat to take the photo. - Do not block any part of your face. Remove sunglasses, masks, or other accessories. - Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document. Why am I asked to verify my identity? The hosting industry in particular has an incredibly high fraud and chargeback rate due to spammers and scammers. Whilst we are aware this isn't necessarily applicable to you, as part of our process to combat fraud we have introduced this verification process to ensure that the orders we receive are valid. When an order is raised, we take into account a number of factors when analysing the risk of that order, which allows us to automatically determine whether or not the additional verification process is required. If your order has been flagged for review, then its likely that the order contained some 'abnormalities' that we felt warranted some additional verification checks before we provided you access to our services. Its also possible that your order was selected randomly for review, which is an additional security step we take to combat abuse. Who has access to my verification data? Both Brixly and Stripe will have access to the information that you submit through the verification flow. We rely on Stripe to help store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own KYC and payments compliance data. Learn more about how Stripe handles and stores your data.

Last updated on Jun 12, 2025

Brixly Central Account Manager

We understand the difficulty of managing a large number of accounts! That's why we have developed the Central Account Manager, accessible through your client area. You can find this super handy tool by heading through the client area -> Reseller Tools -> Central Account Manager on the left navigation bar.  https://client.brixly.uk/CentralManagerClientArea.php Landing on the page, you will find a combined statistical overview of all your accounts and a searchable/sortable table of all your accounts. f02d5b1c1f07b58f4a0907262cd71d4f49f05084c384822f8f40bd5b1c49787fde108ddb9b620cff?t=d1c516447e40e55c4224d06ff9758f8a We've crammed in loads of cool features! From this table, you can: - Vastly improved user interface - One-Click Login - Edit username / domain for an account - Resource Boost+ for cPanel and DirectAdmin - Purchase Workspace for any account We also recommend keeping an eye on the Open Abuse Cases! Improved User Interface 25a28669df8c33a54f8f40b70fbc6eb0?w=1200&s=e11315b7888bbfbdcaf905a02af18428 As you can see from the above, we have now provided a single interface, showing you your total number of hosting accounts, total amount of disk space, and the total number of 'inodes' (or, files!). In addition, we also now show you if there are any active abuse cases raised against any of those accounts... In addition, we now show a breakdown of hosting accounts in each 'location'. The screen shows a clear 'count' of hosting accounts in each location... Next, you are able to see the core of the solution - your hosting accounts list... 27e52a6963168315b747f0aa1b1a8af9?w=1200&s=fe873d87081d3e83b7fc3fe19cb21d82 From here, you can see that we provide the core information required for the account, such as its location, the server the account is hosted on (and the IP address allocated to that account), along with some usage statistics, such as the storage quota. Above, you can see the quota highlighted in red, which is an indication the usage exceeds the 'recommended' amount (at which point, its likely its in breach of fair usage terms). You also have the facility to search the accounts, as well as 'sort' by each of the table columns (for example, sort by the account quota / size, or sort by server name). You can also see the accounts 'Status' (whether or not the account is currently in a suspended state, along with the suspension reason). One-Click Login We have now added a 'one click' login to any of the accounts, which is supported both on DirectAdmin and cPanel. To login to any of the hosting accounts, click 'Manage', then select 'Login to Control Panel' from the menu provided... 8c4000f7bc7f5d84e5c5fb2b87c53773?w=321&s=f586bd5ee6005ecea537f9d8b2c80496 In addition, you can also click the 'logo' on the left-hand side of the account, which performs the same action. Purchase Resource Boost+ We are very pleased to announce that we now support Resource Boost+ purchases for cPanel **and **DirectAdmin! For many months, this functionality has only been available to those using cPanel, whereas the new centralised interface has given us the ability to expand this offering to those making use of DirectAdmin. To purchase a Resource Boost+ for any cPanel or DirectAdmin account, first select 'Manage', then select 'Purchase Resource Boost+' from the menu... b3106a3d99ed5404c338c99e1d91e03b?w=278&s=42dbd58c7f9d4f9657fd7daba9a33a59 For more information on our Resource Boost+ service, click here. Purchase Brixly Workspace (plus Automated Migration!) We have now added a new option to the Central Manager, allowing you to purchase Brixly Workspace plans for any of the accounts with a single click! In addition, we have built an automated background process that migrates the contents of your accounts mailboxes over to the new platform! For more information on Brixly Workspace, click here. Edit an Accounts Username or Domain For any of you who have requested these changes through support, you will be aware that modification of an account is intentionally restricted in your WHM. There are a number of security reasons behind this, however, to circumvent that we have now provided you with a facility to make these changes straight from our client area! You are now able to modify the username or the domain name for any particular account on cPanel (DirectAdmin isn't yet available, but will be available as soon as possible!). To modify the username or domain of any cPanel account, click the 'Manage' option, then select 'Edit Username / Domain' from the provided menu... 4db906a448e1d4eafe06935d260d1192?w=276&s=349bc91d9e5263902de61809841bb198 Once you have selected this option, you will be presented with the following screen, which allows you to make the required changes to the account... 89014758488910e44bd3501399561ee4?w=1200&s=a13bd64eb322fbc547fd503e0fcf3d40

Last updated on Jun 12, 2025

Getting the most from Brixly Support

Brixly is renowned for providing swift, high-quality support, boasting a 99.3% satisfaction rating from nearly 400,000 support tickets. We're proud to have one of the UK's leading average response times. However, we're always looking for ways to improve and speed up our support. One significant factor that can delay issue resolution is the time spent gathering information from customers. The Importance of Detailed Information Let's consider an example. A ticket arrives in our support queue with the subject "My email doesn't work." Unfortunately, this doesn't provide much information for us to work with, and we need to ask various questions to understand the issue fully. A more helpful ticket might read: "I'm receiving a 550 error when sending emails from info@mydomain.tld to myotheremail@gmail.com. I've checked the delivery reports but didn't find anything that would cause this issue. Can you please help?" How to Write an Effective Support Ticket Here are some tips for writing an effective support ticket: - Be specific about the issue. Instead of saying "My website has a 500 error," provide more details, such as the specific page where the error occurs and the steps to reproduce it. - Be respectful and patient. We understand that downtime or issues can be frustrating, but rudeness or impoliteness doesn't help us diagnose the problem. - Avoid abusing the 'Urgent' status. This should only be used when a site is unavailable or there's a major outage. Abuse of this facility may lead to account suspension. Checking for Site Availability Before raising a 'site down' ticket, please ensure that you have checked for any 'IP Address' blocks via our client area, and ensure that the site is offline 'to the rest of world'. You can do this by using the following tools: - Is It Up - Pingdom Tools If you suspect an issue is related to your location, or that you think a block is on your country/region, then you can confirm this using tools like GeoPeeker. Selecting the Appropriate Support Category When raising a ticket to our support department, please ensure that you select the appropriate 'category', rather than 'Other'. This helps us handle your support request more efficiently by providing us with additional context for your ticket. It also presents you with some pre-diagnosis steps, which may help resolve the issue at hand. Our support system has been thoughtfully designed to encourage self-guidance. This approach offers numerous advantages for both our clients and our support team. While it might take a little longer to submit a support request, this process ensures that the issues reaching our support team come with sufficient information, minimizing the need for back-and-forth communication. By promoting self-guidance, we empower our clients to access helpful resources and diagnostic steps that can potentially resolve their issues independently or provide valuable context for our support team. This streamlined process enables our support team to focus on addressing more complex issues and providing tailored assistance, leading to more efficient handling of support requests and a higher overall level of customer satisfaction. By providing detailed information when opening a ticket, we can spend less time gathering more information from you and solve the issue much quicker. We're here to help and will do our very best to guide you in the right direction.

Last updated on Jun 12, 2025

Brixly Support - What support is included with my hosting plan?

This article details the scope of support we provide for our hosting products. Support Tickets Our support team is manned 24 hours a day, 7 days a week. You can raise tickets with our support team with an average response time of around 20 - 30 minutes. Please note, some enquiries may take longer to investigate, and we do have busier periods where delays may occur so your patience is always appreciated. Urgent support tickets will always be treated as a priority; however, abuse of the 'priority' status is strictly not to be abused. Abuse of this facility will lead to account suspension or removal. You can raise a ticket with our support team by logging in to our client area, then clicking Support -> Open a Ticket. Alternatively, you can email the appropriate department directly: Sales and Billing For enquiries related to: - Billing - Domain Registrations and Renewals - Licensing - General Sales / Product Advice - Partnerships - Account Upgrades / Downgrades Email: sales@brixly.uk Technical Support For enquiries related to: - Urgent Issues - Performance Diagnosis - DNS / Email - Integrations - Any other technical assistance Email: support@brixly.uk Abuse Reports For reporting: - Copyright Infringement - Abuse Cases Email: abuse@brixly.uk Chat Support Our live chat facility is available from 10:00 till 22:00 on weekdays, and 10:00 till 16:00 on weekends. Please note that the chat facility is a 'conversational platform' as opposed to 'live chat', and is available for your convenience. As such, immediate responses cannot be guaranteed as the team are strictly advised to deal with support tickets as a priority over chat in all cases. - Chat support is not to be used for urgent enquiries. Anything urgent must be raised through our ticket system. - Live chat must only be used for 'general' support. Anything which requires changes or access to your account, or any level of investigation, should be raised via a support ticket. Phone Support Our phone support is available exclusively for our Premium Hosting and Elastic Cloud clients and is available during UK working hours. Support Remit We will always assist with: - Issues related to the security, stability, and performance of our hosting platform. - Providing guidance on how to make use of the hosting platform. - Assisting with restorations from our self-managed backup facility, JetBackup. Please note that backups are a courtesy service and cannot be guaranteed. Please note that we do not provide support for the following: - PHP or code-related errors or queries. - Diagnosis of PHP-related errors. - Assistance with WordPress or any other application hosted on the platform. In all other cases, we will do our best to help. This may mean pointing you to a knowledge base article, advising that you seek the assistance of a developer, or redirecting you to a 3rd party for support. Migration Assistance We provide a free migration facility when the following terms can be met: - The migration must be from a cPanel server/provider. - The remote server must have the native cPanel backup functionality enabled. - The client must first attempt to migrate the sites using our Migration Center. - The account(s) must be migrated in a single run, as opposed to 'batches'. - Migrations will be always run as a lower priority and cannot be pre-scheduled. We will not provide assistance with the following as part of our free migration service. At management discretion, we may be able to provide a paid migration service for: - Manual migration of files, databases, or emails. - Scheduled or prioritised migration requests. - Migration from a custom hosting platform or control panel. - Migration with JetBackup files or downloads. Support Availability - Support Ticket: 24 / 7 / 365 - Live Chat: 10:00 - 22:00 (Weekdays) and 10:00 - 16:00 (Weekends) - Phone Support: 10:00 - 16:00 (Weekdays Only) VPS Servers Our VPS servers are unmanaged by default. We will look after the hardware, replacing any broken components, and also ensure power and network availability.

Last updated on Jun 12, 2025

Dedicated IP Address - How to purchase and manage your dedicated IP's

Limitations and Important Considerations - Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure.  - Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Reseller Hosting) - A single purchased Dedicated IP address cannot be used in between multiple services. However, a dedicated IP address can be allocated to numerous accounts within a single service (for example, a reseller account).  - Once a dedicated IP address is purchased, it is **not **automatically assigned to the accounts. Setting an IP address to any given account is done through the steps outlined below. - The dedicated IP address allocated to a 'reseller' account's primary user will be automatically used for *newly *created cPanel accounts.  - IP address changes require backend rebuilds of Apache and a reload of the Apache / Litespeed service - as such, once an IP address is updated, there may be a short period of downtime (usually lasting 15 minutes or less) whilst the background processes complete.  - If a domain uses our nameservers or custom nameservers that resolve to our nameserver cluster, then the DNS changes are made automatically.  - If you manage your DNS externally (such as Cloudflare), the A record will need to be updated to the new IP address for the domain.  **Important: **Changing the IP address of any domain or account will lead to DNS changes being applied, and will therefore require a propagation window of approximately 24 hours. During this time, access to the site may be intermittent, or entirely unavailable Purchasing a Dedicated IP You can purchase a Dedicated IP address from our client area by navigating to Services -> View Available Addons efa415ec63c52aaf417696ec8a4e48de836ad0b07f7eb24e52e6901e452b66764229d1ac1baaa843?t=ed28a10add8b758c742c5d034d72651e In the dropdown provided, select the 'service' you wish to associate the Dedicated IP address to, then click 'Order Now'.  Once the IP address has been added to the cart, the pricing will be based on 'pro-rata' invoicing so that future renewals take place on the same billing date as its 'parent' service.  5d9031d46c1e994aaa1d682f6703fc7fd31b372c56a0f54c0fcda3a69966262bfe7eb258420b4c67?t=c811689c721d85ef27a770260255787d Select the number of IP addresses required, and continue through the cart. Once this has been done, the IP addresses will be added automatically to a 'pool', available for use.  Note: The IP addresses are not automatically allocated to an account. An intentional, secondary step is required to allocate an IP address to a related user (see below). Allocating a Dedicated IP Address Once you have purchased a dedicated IP address, you will then need to allocate the dedicated IP address to an account or multiple accounts.  To get started, log in to our client area, then navigate to 'Reseller Tools -> Central Manager'. Once in the interface, you will see something similar to the following... 73fdf7ced12c438bbe9b7b6a848bf8bf48e9ed522953ffcc5b51a621f6a9f120474a1acdd3cff3e3?t=37a9be17c3910b6d8da35a28b59dd532As you can see, you now have a dropdown available against any 'UK cPanel' account. If you have spare IP addresses in your Dedicated IP 'pool' (based on them being purchased using the steps above), they will appear in the dropdown next to the 'IP' section above.   From here, select the dropdown of the user you wish to update and select the new IP address, as follows... 55d08dd71a774090de9b44fb821445f2871eea9481d2bd49de7049a9295cecfdb9b1f0d311b6ad96?t=508fea3139899cb5cfb47fc69a66cc1f  Once you have selected the new IP address, a notification will display on the screen confirming the changes have been made... bcb09f13ce1407e09af137935e185888c45ff0335b17abead242b2b36e2c08b57f1c9cb25c6f4b2c?t=735f0eb1e7b262ba278d43ff93cdc006 As outlined above, a process follows where Apache / Litespeed configurations are updated automatically - please allow 15 minutes of potential downtime for the changes to complete.  Setting a 'Primary' or 'Shared' IP Address as a Reseller If you are a reseller, you may wish for all 'future' accounts created to use a specific dedicated IP address. To do so, you must assign the dedicated IP address to your reseller account's 'primary' user.  In doing so, any new accounts created within WHM or via the WHMAPI would automatically use the IP address assigned to that primary account.  If you experience any issues, please get in touch with our 24/7 support team, who would be more than happy to assist. When raising a ticket, please provide screenshots of the errors being received, along with the correlating screenshots of the interface above, so we can best narrow down the issue for you. 

Last updated on Jun 12, 2025

How to Obtain a Signed Data Processing Agreement (DPA) with Brixly

Understanding the Data Processing Agreement A Data Processing Agreement (DPA) is a legally binding document required under the General Data Protection Regulation (GDPR), which outlines the rights and obligations concerning the processing of personal data. It ensures that both parties – the data controller and the data processor – understand their respective responsibilities when it comes to protecting personal data. At Brixly, we take data protection seriously. The DPA between you (our valued client) and Brixly (as your service provider) defines the scope, nature, and purpose of the data processing we perform on your behalf. It covers critical aspects such as data transfer, security measures, and compliance with data protection laws. Why Do You Need a DPA? If you are a business that processes personal data of EU citizens, GDPR requires you to have a DPA in place with any service providers that handle data on your behalf. This agreement is crucial for: - Compliance: Ensuring that both you and Brixly meet GDPR requirements. - Clarity: Clearly defining roles and responsibilities related to data processing. - Protection: Establishing agreed-upon processes for safeguarding personal data. - Trust: Providing assurance to your customers that their data is being handled correctly. How to Get Your Signed DPA Signing your DPA with Brixly is straightforward, secure, and can be completed online through HelloSign. Here’s how to do it: 1. Access the DPA: Click on the following link to access the DPA on HelloSign: Sign Your DPA. 2. Review the Agreement: Take your time to carefully read through the DPA. It outlines important information about how we process data on your behalf. 3. Fill in Your Details: The HelloSign template will prompt you to fill in specific details such as your name, company name, and contact information. 4. Sign the Document: Follow the instructions to sign the DPA electronically. You can sign from anywhere, on any device. 5. Submit the Document: Once you’ve added your signature, submit the document. You will receive a copy of the signed agreement for your records. 6. Confirmation: We will also receive a copy and will then be bound by the terms of the DPA. Should you have any questions about the DPA or the signing process, please don’t hesitate to reach out to our support team for assistance. Your Data, Secured By signing the DPA, you are taking an important step toward enhanced data protection and regulatory compliance. Brixly is committed to providing you with not just exceptional hosting services but also the peace of mind that your data handling practices are in line with GDPR. Thank you for taking the time to complete this crucial process, and for choosing Brixly as your trusted service provider.

Last updated on Jun 12, 2025