Understanding Hosting Account Credit Systems: A Customer Guide
**Description:**This article explains how hosting account credits work within your Brixly client area, their limitations, and how you can effectively manage and use credits for services such as shared hosting, VPS, and reseller hosting. We’ll guide you step-by-step, answer frequent questions, and help you troubleshoot common issues.
What Are Hosting Account Credits?
Hosting account credits are funds added to your Brixly account balance. These can be applied toward future invoices for services such as shared hosting, VPS, or domain registrations. Credits are especially useful for:
- Prepaying for services
- Managing multiple services under one account
- Reselling or automating service renewals (especially via the domain reseller module)
How Do Credits Work?
- **Manual Application Only:**Credits are not automatically applied to invoices. You must manually assign credits when paying an unpaid invoice.
- **Flexible Use:**Apply credits to any unpaid invoice in your client area.
- **Not Linked to a Specific Service:**Credits sit in your account balance and are not tied to a particular product or service until you manually allocate them.
Why Aren’t Credits Automatically Applied?
We do not auto-allocate credits because many clients use credits for specific workflows, such as reselling services or managing multiple sub-accounts. This gives you complete control over how and when credits are used.
How to Add Credits to Your Account
- Log in to your Brixly Client Area.
- Go to Billing > Add Funds.
- Enter the amount and select your payment method.
- Complete the payment process.
> *Practical Example:*You want to keep £50 in your account to quickly pay for renewals or domain registrations. Top-up your credits as above, and they’ll remain available until assigned.
How to Apply Credits to an Invoice
- Log in to your Brixly Client Area.
- Navigate to Billing > My Invoices.
- Click on the Unpaid invoice you wish to pay.
- If you have credit available, you’ll see a message at the top offering the option to apply it.
- Click Apply Credit (or similar option).
- The invoice total will be reduced by your credit amount. If your credits cover the full amount, the invoice will be marked as paid.
> *Tip:*You can choose to use all or part of your available credit toward the invoice.
Limitations and Important Notes
- Credits don’t expire unless otherwise stated in promo terms.
- Cannot be withdrawn: Credits are non-refundable and non-transferable.
- Not automatically used: You must always assign them manually to invoices.
- Partial payments: If you have less credit than the invoice total, you can use your credit and pay the remainder manually.
- No server admin access required: All credit management happens in your client area.
Managing and Tracking Your Credits
- **View Balance:**Log in and check your balance from the dashboard or under Billing > My Credits.
- **Transaction History:**See all credit-related transactions in Billing > Transactions.
Troubleshooting: Common Credit Issues
I added funds, but my invoice is still unpaid!
- Credits are not automatically used.Solution: Open the unpaid invoice and manually apply your credit as described above.
I can’t see the option to apply credit on my invoice.
- Make sure you’re logged in with the correct account.
- Check that your credit balance is greater than £0.
- If the option is missing, try refreshing the page or using another browser.
My credit isn’t showing after payment.
- Payments may take a few minutes to process.
- Check your transaction history for confirmation.
- If funds are missing after 30 minutes, please submit a support ticket with your payment details.
Can I use credits for domain purchases or renewals?
- Yes! When you pay the invoice for a domain, simply apply your available credit as with any other invoice.
Practical Use Case Example
> **Scenario:**You run a small web design business and manage multiple hosting accounts for your clients. You top up your Brixly account with £100 credit each month. When a service renewal or new order is due, you allocate credit to pay the invoice instantly, rather than entering your payment details each time.
Frequently Asked Questions
**Q: Can I withdraw my account credit?**A: No, credits are non-refundable and non-withdrawable.
**Q: Can credits be used automatically?**A: No, for flexibility and control, you must manually apply credits to invoices.
**Q: Do credits expire?**A: Credits do not expire unless stated otherwise in a specific promotion or offer.
Need More Help?
If you have any questions or issues managing your account credits, please consult our support knowledge base or submit a support ticket for further assistance.
Empower yourself by managing your credits efficiently for seamless service renewals and purchases with Brixly!