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Billing and Payments

By Dennis Nind

• 8 articles

I am unable to pay my bill in time. Are you able to provide an extension?

All services are raised with a respective due date, which **must **be considered as the final date for payment in all circumstances. We do reserve the right to immediate suspension, or alternatively full termination/account closure following the due date of an invoice or service, however, as a courtesy, we do allow an additional 14 days prior to any automated action taking place on the service. This additional 14 days should not be used frequently and is purely available as a 'buffer' period for the convenience of those who are having difficulties making payment. As such, an extension should not be required in most cases. The decision of an extension beyond the 14-day buffer period is entirely at the discretion of the member of staff dealing with the request, without prejudice or justification, and all decisions made are final. Please note, that the team are not permitted to authorise 'reoccurring' extensions and reserve the right to decline any repeat requests. Under absolutely no circumstances, would an extension be granted beyond 20 days past due. As such, any requests to extend beyond this period would be strictly declined. **Any service overdue by more than 30 days is subject to automatic, and immediate removal from our servers. ** Important: In the event of a service being terminated, we reserve the right to charge an administrative fee for the time involved in restoring access to your data. The fee applicable for restores is £25 per account and is non-negotiable. For resellers, note that this fee is applicable to each restored account, as opposed to the service in its entirety. In addition, if a restoration is agreed upon, we will **not **proceed with the restoration process until all invoices past their due dates have been cleared entirely, and any restorations will only be carried out at the convenience of our support team - no restoration task will take priority above our existing support workload, and therefore ETA's will not be provided.

Last updated on Jun 12, 2025

How do I pay for my service with Direct Debit?

It is possible to pay for your services and domains via Direct Debit, however, there are a number of things that differ through this payment process, compared to standard processing gateways such as credit/debit cards. If you wish to pay via Direct Debit, then you would need to set up a 'Direct Debit mandate', which can be done through our client area. However, you are only able to set up a Direct Debit mandate when an invoice is unpaid. To do this, go to any unpaid invoice, then select 'Direct Debit' from the payment method dropdown... 0fe583a8e7d07a6adfbabe0fa50c22b8b4d9238fcfd4406482d79f99f5b9f3d69276400975d8d036?t=330f2eca527df25423c1f5d0c4ad1cf1 Once this has been selected, you will be given the option to 'Setup Mandate for Payment'... Once you have selected to do so, you will be redirected to GoCardless to complete a Direct Debit mandate... 5c4f1f67f182d6275659c48ca6cb5af8345187c6d784e79fc5a1de66b4c0bc0cdc005d6c28dd8bc2?t=7beed9193f7ef01dbb91e3d58c68de64 Once this has been filled, your invoice will be set back to 'Payment Pending' until the payment clears. How do I set Direct Debit to be my default method for all future invoices? IMPORTANT: Please note, that paying for an invoice via Direct Debit does not make this the default payment method. To use that Direct Debit mandate for all future payments, you will need to set this in your profile... 041da4608276a1ace73ce99906991d0427be164efdae308e68e7b5fabaf166b516a38534df7a6e46?t=3280b64ed403ef45a74277f78991e261 Select 'Account Details', then set the default payment method to 'Direct Debit' from the 'Payment Method' field provided... f1c36db03f2ec8a5ae2daf407398c7d9e8d85643c01df0bef6e6da203068e6fdb910676720167ff0?t=95bcb55a511bb4242cd601e30c9618df Note: Selecting from the list above, and saving the changes will set the selected payment method to be the 'default' method for all future invoices and services for your account. How does the Direct Debit processing work for my invoices? Direct Debits are an incredibly convenient payment method, which is associated directly with your bank account, as opposed to a 'credit or debit card'. The benefit of this is that the payment method doesn't expire, as would be the case with cards. However, Direct Debits are a 'guaranteed' method and are considered 'non-refundable' (any refunds will be refunded to the credit balance, and not back to the bank account). It is not possible for us to 'reverse' payments captured via Direct Debit. Processing times for Direct Debits Direct Debits can take anywhere between 3 and 5 working days to clear, however additional processing time may be required by GoCardless themselves to perform any additional required validation or verification checks. Taking into account the above, we capture the payments 'before' the due date (sometimes as much as 10 days prior), to allow time for the invoice payment to process entirely. The reason for this is to ensure the invoice is marked 'Paid' on, or before the due date to avoid service interruption. Failed payments will be re-captured (for example, where funds are not available at the point of the capture). However, it's important to note that at any point beyond this, the payment can be considered 'failed' (after numerous failed attempts), and therefore may lead to the service being overdue. It's important when paying via Direct Debit, that you monitor the status of your invoices and payments, to ensure the payments have cleared before the due date. In addition, we will not provide services or domains without a cleared payment, and therefore any domain purchases or similar purchases made via Direct Debit may not be activated immediately.

Last updated on Jun 12, 2025

How do I cancel my automatic / recurring PayPal payment?

Here’s how: 1. Log in to your PayPal account. 2. Click Settings near the top of the page. 3. Click Payments. 4. Click Manage pre-approved payments. 5. Click Cancel or Cancel automatic billing and follow the instructions.

Last updated on Jun 12, 2025

How do I set a default payment method for my future invoices?

When making payment of your invoices, it can become confusing if you have multiple payment methods set up for different services. Each service you purchase from us will have a set payment method, selected when you first purchase. If you have a particular preferred payment method you wish to use for all invoices, you can set a ‘default’ payment method, which will ensure that all of your invoices are raised through that same payment method. This can be particularly useful if you have a credit / debit card or Direct Debit on file. To set your default payment method… 1. Click ‘Your Profile’ in the top-right hand corner of our client area (displayed as a ‘user’ icon) 2. Click ‘Edit Account Details’ 3. Under ‘Billing Address’, select your preferred payment method from the ‘Payment Method’ dropdown. By default, the value would be set to ‘Use Default (Set per Order). Simply change this to the preferred payment method, which will do the following… - Set all of your services to use the preferred payment method - Set all outstanding invoices to the preferred payment method - Ensure new invoices are raised through the preferred payment method Important: Direct Debit and Credit / Debit Card payments will be captured approximately 5 days prior to the invoice due date.

Last updated on Jun 12, 2025

How do I have invoices sent to a separate email address?

If you would like to have invoices or payment receipts sent to a separate email address (for example, your accountants, or your accountancy software), you are able to do so from the following screen... fb7ceb0b402a71aa2008fadcd5ad0b5ceb56c2c33575d8a00697855f8c2719867899ed25e8cc4f76?t=5979d3db2293d5c108373f53cf6960af https://client.brixly.uk/account/contacts Once you are in this screen, you can add an additional contact, and select what type of notifications should be sent to this email address, similar to the following...

Last updated on Jun 12, 2025

Understanding PayPal Subscriptions and PayPal Payments at Brixly

Introduction At Brixly, we aim to provide our clients with a clear and transparent billing process. This article explains how payments via PayPal are handled for our services and the differences compared to Credit/Debit card payments. PayPal Subscriptions vs. Payment Capture PayPal Subscriptions When you first pay for a service using PayPal, a subscription is automatically set up. This subscription is a recurring payment agreement that sends a fixed amount on a specific day, based on the recurring term of the service (e.g., monthly or annually). Key Points: - Automatic Payments: Once set up, the subscription automatically sends payments. - Client Control: Clients have full control over these subscriptions and must manage them directly within their PayPal accounts. - No Capture by Brixly: We do not 'capture' payments when an invoice is raised. We cannot draw funds from your PayPal account without you having set up a subscription or making a manual payment. Invoicing for PayPal Payments For services paid via PayPal, we issue an invoice 14 days before the due date. However, we do not capture the payment. Our system waits to receive the payment from the PayPal subscription and then allocates it to the invoice. Credit/Debit Card Payments With Credit/Debit card payments, the process is more streamlined: - An invoice is raised. - We capture the payment a few days before the due date. Caveats of Using PayPal Overpayments - Early Payments: If you pay an invoice early, before the PayPal subscription date, the subscription will still send funds on the scheduled date, potentially leading to overpayment. - Credit Balance: In cases where our system recognizes overpayments, the excess funds are added to your Brixly account's credit balance. - Automatic Cancellation: In cases where payments are received via a PayPal subscription, but are not associated to any services, then we will automatically cancel any future payments from the subscription. Changing Payment Methods - If you switch from PayPal to another payment method, it's crucial to cancel your PayPal subscription to avoid overpayments. Invoice and Subscription Visibility - When viewing an invoice in our client area, you can see if there is an associated PayPal subscription, helping to prevent overpayments. Service Cancellation - If a service is cancelled or terminated, PayPal subscriptions will continue to send payments unless cancelled by you. Domain Registrations and Renewals - The 'auto-renew' flag does not cancel PayPal subscriptions. It only determines if we raise an invoice for renewal. Conclusion The nuances of PayPal subscriptions, such as overpayments and the need for manual subscription management, are inherent to PayPal's system, not a limitation of Brixly's billing platform. It's important to understand these aspects to manage your payments effectively and avoid any billing issues. For any further assistance or clarification, please feel free to contact our sales team.

Last updated on Jun 12, 2025

How to Prevent Hosting Service Suspension: Payment Management Best Practices

How to Prevent Hosting Service Suspension: Payment Management Best Practices **Description:**A practical guide to help you master billing cycles, set up reliable automatic payments, and manage your payment methods for Brixly shared hosting services—so you can avoid unexpected website suspension or downtime. Learn why credit and debit cards are the most dependable payment options, and understand common issues with PayPal and direct debit. Table of Contents - Understanding Your Billing Cycle - Setting Up Automatic Renewals - Managing Payment Methods - Why Credit/Debit Cards Are the Most Reliable Option - Proactive Payment Reminders - Troubleshooting Common Payment Issues - Frequently Asked Questions (FAQs) Understanding Your Billing Cycle Your hosting plan is billed on a recurring basis—either monthly or annually, depending on what you selected at signup.Key points: - Invoice Due Date: This is the last day to pay before risking service suspension. - Grace Period: Brixly allows a 14-day grace period after your due date before any automatic suspension or termination occurs. - Critical: Services overdue by more than 30 days may be permanently removed from our servers, with all data deleted. **Example:**If your invoice is due on the 1st of the month, you have until the 15th (thanks to the 14-day grace period) to pay before suspension. Setting Up Automatic Renewals Automatic renewals are the best way to ensure your hosting and domains remain active without manual intervention or risk of missed payments. Step-by-Step: Enabling Auto-Renewals 1. **Log in to the Brixly Client Area:**Go to https://client.brixly.uk/ and sign in. 2. **Navigate to 'My Services':**Click on Services > My Services. 3. **Select Your Hosting Service:**Find and select your hosting package. 4. Enable Auto-Renew: - Look for the Auto-Renew option and make sure it’s toggled ON. - For domains, go to Domains > My Domains, select the domain, and enable Auto-Renew there too. 5. **Confirm Your Payment Method:**Make sure you have a valid payment method set as default for renewals (see below). **Tip:**If you use PayPal, double-check that your PayPal subscription is active and linked correctly to your Brixly account. However, for maximum reliability, we recommend using a credit or debit card (see Why Credit/Debit Cards Are the Most Reliable Option). Managing Payment Methods Keeping your payment details up to date is crucial to ensure uninterrupted service, especially if you rely on auto-renewals. How to Set or Change Your Default Payment Method 1. **Access Billing Settings:**In the client area, go to Billing > Payment Methods. 2. Add or Edit Payment Methods: - Click Add New Payment Method to add a new card or PayPal account. - Click Edit to update the details of an existing payment method. 3. Set Default Method: - Mark your preferred method as Default. - This method will be used for all automatic renewals and invoice payments. 4. **Remove Expired Methods:**Delete any expired or invalid payment methods to prevent failed payments. **Example:**If your card expires, add the new card and set it as default before your next payment is due to avoid disruption. Why Credit/Debit Cards Are the Most Reliable Option When it comes to ensuring your hosting services remain uninterrupted, credit and debit cards are the preferred and most reliable payment option. Here’s why: - Instant Processing: Card payments are processed instantly, so your renewal is applied straight away—no waiting for funds to clear. - Automatic Updates: Many card networks now update expiry dates automatically if you receive a new card, minimizing the risk of missed payments. - Fewer Complexities: Credit/debit card payments are straightforward—set it as your default, and you’re done. Challenges with PayPal Subscriptions While PayPal is a popular choice, it can introduce complications: - Multiple Subscriptions: Each time you change your service or hosting plan, PayPal may create a new subscription, which can lead to duplicate payments if old ones aren’t cancelled. - Manual Management: You must manually cancel old PayPal subscriptions when changing payment methods (see how here). - Delayed Cancellations: If you cancel your hosting but forget to cancel your PayPal subscription, you may still be charged. - Payment Delays: PayPal eCheques and some account types can result in delayed payments, risking suspension if funds don’t clear in time. Drawbacks of Bank Direct Debits - Slower Processing: Direct debits can take several days to clear, which might not be suitable for urgent renewals or overdue invoices. - Less Flexibility: Direct debit changes or cancellations may require contacting your bank, which adds extra steps. **In summary:**For the smoothest, most reliable hosting experience, we recommend setting a valid credit or debit card as your default payment method in your Brixly client area. Proactive Payment Reminders Enable Email Notifications - Brixly automatically sends invoice and renewal reminders to your registered email address. - Ensure your contact email is correct and checked regularly. Set Calendar Alerts - Add a recurring reminder to your personal or work calendar a few days before your invoice due date for extra peace of mind. **Example:**If your invoice is always due on the 1st, create a recurring reminder for the 28th of each month. Troubleshooting Common Payment Issues Payment Failed or Declined - Check Card Details: Make sure your card is valid, not expired, and has sufficient funds. - Update Payment Method: Replace expired or blocked cards in your client area. - PayPal Problems: Ensure your PayPal subscription is active and not cancelled. If issues persist, consider switching to a credit/debit card for reliability. Missed Payment and Service Suspended - Act Quickly: Log in to your client area and pay any overdue invoice immediately. - Automatic Restoration: Services are restored automatically as soon as payment is received, provided they haven’t been terminated. Overlapping PayPal Subscriptions - If you change payment methods, always cancel any old PayPal subscriptions to avoid being charged twice.Learn how to manage PayPal subscriptions Invoice Not Received - Check Spam/Junk Folders: Sometimes our emails can be filtered as spam. - Verify Email Address: Confirm your contact address is current in your client area. Frequently Asked Questions (FAQs) **Q: Can I get an extension if I can’t pay on time?**A: Brixly provides a 14-day grace period after your due date. Extensions beyond this are rare and granted only at our discretion. Services overdue by 30 days are permanently removed and may require a restoration fee if recovery is possible. **Q: What happens if my service is terminated due to non-payment?**A: Your data may be deleted permanently after 30 days overdue. If restoration is possible, a per-account restoration fee will apply, and all outstanding invoices must be cleared first. **Q: How do I check my payment and invoice status?**A: Just log into your client area and go to Billing > My Invoices. You can view, download, and pay invoices from there. Summary To keep your hosting service active and avoid suspension: - Stay aware of your billing cycle and payment due dates - Enable automatic renewals on all hosting and domain services - Keep your payment methods current—preferably a credit or debit card - Watch for payment reminders and act promptly - Pay overdue invoices as soon as possible to avoid suspension or permanent loss If you have a payment issue or concern not covered here, please submit a support ticket via your Brixly client area and our team will be happy to help. Related Articles: - How do I set a default payment method for my future invoices? - Understanding PayPal Subscriptions and Payments at Brixly - How do I cancel my services?

Last updated on Aug 08, 2025

How to Manage and Cancel PayPal Recurring Subscriptions

How to Manage and Cancel PayPal Recurring Subscriptions Description: A step-by-step guide for Brixly shared hosting customers to review, manage, and cancel unwanted recurring PayPal subscriptions, helping to prevent duplicate billing or overpayments. Table of Contents - Introduction - Understanding PayPal Subscriptions - Why Cancel Unwanted PayPal Subscriptions? - How to Review and Cancel PayPal Subscriptions - How to Check for Active PayPal Subscriptions Linked to Your Brixly Account - Troubleshooting & Frequently Asked Questions - Additional Resources Introduction PayPal is a convenient way to pay for recurring services such as shared hosting. However, if you change your payment method or cancel a Brixly service, it’s important to manage and, if necessary, cancel any active PayPal subscriptions. This prevents duplicate billing and ensures your PayPal account isn’t charged unnecessarily. Understanding PayPal Subscriptions - A PayPal subscription is a recurring payment agreement with Brixly, created the first time you opt to “subscribe” for automated invoice payments. - Unlike credit cards, PayPal subscriptions must be cancelled manually in your PayPal account if you no longer wish to pay via this method. > Example: > If you switch from PayPal to card payments or cancel your hosting service, your PayPal subscription will continue unless you actively cancel it. Why Cancel Unwanted PayPal Subscriptions? - Prevents overpayments if you have multiple active subscriptions for the same service. - Avoids duplicate billing if your service is already cancelled or renewed using another method. - Keeps your PayPal account organized and secure. How to Review and Cancel PayPal Subscriptions Step 1: Log in to Your PayPal Account 1. Go to paypal.com and sign in with your credentials. Step 2: Access Your Pre-Approved Payments 1. Click on the Settings gear icon (usually at the top right). 2. Select Payments from the menu. 3. Click on Manage automatic payments or Manage pre-approved payments (wording may vary). Step 3: Locate and Review Brixly Subscriptions 1. Browse the list for any entries related to Brixly. 2. Click each entry to view payment details and frequency. Step 4: Cancel Unwanted Subscriptions 1. Select the subscription you wish to cancel. 2. Click Cancel or Cancel automatic billing. 3. Confirm your choice when prompted. Your subscription is now cancelled. No further automatic payments will be sent to Brixly from PayPal for this agreement. How to Check for Active PayPal Subscriptions Linked to Your Brixly Account - Log in to your Brixly client area. - View any recent invoice. - If a PayPal subscription exists for that invoice, you’ll see a note in the invoice details. - Tip: Make sure to cancel any PayPal subscriptions for services you’ve terminated or switched to card payment for. Troubleshooting & Frequently Asked Questions I switched to credit/debit card payments. Why am I still being charged via PayPal? > You likely have an active PayPal subscription. Follow the steps above to cancel it in PayPal. What happens if I overpay due to an active PayPal subscription? - Any overpayments will appear as account credit in your Brixly account. - You can use this credit for future invoices. - If you’d like a refund, please submit a support ticket. I can’t see the “Manage Team” feature in cPanel. Is this related? - No, managing PayPal subscriptions is done via PayPal, not via cPanel or File Manager. Do I need to cancel the ‘auto-renew’ in Brixly too? - Cancelling ‘auto-renew’ in Brixly does not cancel your PayPal subscription. - You must cancel the PayPal subscription directly in your PayPal account. Additional Resources - How do I cancel my automatic / recurring PayPal payment? (Brixly Help) - PayPal Help: Cancel a subscription or recurring payment - Submit a Brixly Support Ticket Still need help? If you have followed this guide and are still experiencing issues, please submit a support ticket with details of the problem and any recent invoice or subscription ID.

Last updated on Aug 08, 2025