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Billing and Payments

Billing and Payments
Dennis Nind
By Dennis Nind
• 6 articles

I am unable to pay my bill in time. Are you able to provide an extension?

All services are raised with a respective due date, which **must **be considered as the final date for payment in all circumstances.  We do reserve the right to immediate suspension, or alternatively full termination/account closure following the due date of an invoice or service, however, as a courtesy, we do allow an additional 14 days prior to any automated action taking place on the service. This additional 14 days should not be used frequently and is purely available as a 'buffer' period for the convenience of those who are having difficulties making payment.  As such, an extension should not be required in most cases. The decision of an extension beyond the 14-day buffer period is entirely at the discretion of the member of staff dealing with the request, without prejudice or justification, and all decisions made are final. Please note, that the team are not permitted to authorise 'reoccurring' extensions and reserve the right to decline any repeat requests.  Under absolutely no circumstances, would an extension be granted beyond 20 days past due. As such, any requests to extend beyond this period would be strictly declined. **Any service overdue by more than 30 days is subject to automatic, and immediate removal from our servers. ** Important: In the event of a service being terminated, we reserve the right to charge an administrative fee for the time involved in restoring access to your data. The fee applicable for restores is £25 per account and is non-negotiable. For resellers, note that this fee is applicable to each restored account, as opposed to the service in its entirety.  In addition, if a restoration is agreed upon, we will **not **proceed with the restoration process until all invoices past their due dates have been cleared entirely, and any restorations will only be carried out at the convenience of our support team - no restoration task will take priority above our existing support workload, and therefore ETA's will not be provided.

Last updated on Jun 12, 2025

How do I pay for my service with Direct Debit?

It is possible to pay for your services and domains via Direct Debit, however, there are a number of things that differ through this payment process, compared to standard processing gateways such as credit/debit cards.  If you wish to pay via Direct Debit, then you would need to set up a 'Direct Debit mandate', which can be done through our client area. However, you are only able to set up a Direct Debit mandate when an invoice is unpaid. To do this, go to any unpaid invoice, then select 'Direct Debit' from the payment method dropdown... 0fe583a8e7d07a6adfbabe0fa50c22b8b4d9238fcfd4406482d79f99f5b9f3d69276400975d8d036?t=330f2eca527df25423c1f5d0c4ad1cf1 Once this has been selected, you will be given the option to 'Setup Mandate for Payment'... Once you have selected to do so, you will be redirected to GoCardless to complete a Direct Debit mandate... 5c4f1f67f182d6275659c48ca6cb5af8345187c6d784e79fc5a1de66b4c0bc0cdc005d6c28dd8bc2?t=7beed9193f7ef01dbb91e3d58c68de64 Once this has been filled, your invoice will be set back to 'Payment Pending' until the payment clears. How do I set Direct Debit to be my default method for all future invoices? IMPORTANT: Please note, that paying for an invoice via Direct Debit does not make this the default payment method. To use that Direct Debit mandate for all future payments, you will need to set this in your profile... 041da4608276a1ace73ce99906991d0427be164efdae308e68e7b5fabaf166b516a38534df7a6e46?t=3280b64ed403ef45a74277f78991e261 Select 'Account Details', then set the default payment method to 'Direct Debit' from the 'Payment Method' field provided... f1c36db03f2ec8a5ae2daf407398c7d9e8d85643c01df0bef6e6da203068e6fdb910676720167ff0?t=95bcb55a511bb4242cd601e30c9618df Note: Selecting from the list above, and saving the changes will set the selected payment method to be the 'default' method for all future invoices and services for your account. How does the Direct Debit processing work for my invoices? Direct Debits are an incredibly convenient payment method, which is associated directly with your bank account, as opposed to a 'credit or debit card'. The benefit of this is that the payment method doesn't expire, as would be the case with cards.  However, Direct Debits are a 'guaranteed' method and are considered 'non-refundable' (any refunds will be refunded to the credit balance, and not back to the bank account). It is not possible for us to 'reverse' payments captured via Direct Debit.  Processing times for Direct Debits Direct Debits can take anywhere between 3 and 5 working days to clear, however additional processing time may be required by GoCardless themselves to perform any additional required validation or verification checks.  Taking into account the above, we capture the payments 'before' the due date (sometimes as much as 10 days prior), to allow time for the invoice payment to process entirely. The reason for this is to ensure the invoice is marked 'Paid' on, or before the due date to avoid service interruption.  Failed payments will be re-captured (for example, where funds are not available at the point of the capture). However, it's important to note that at any point beyond this, the payment can be considered 'failed' (after numerous failed attempts), and therefore may lead to the service being overdue. It's important when paying via Direct Debit, that you monitor the status of your invoices and payments, to ensure the payments have cleared before the due date. In addition, we will not provide services or domains without a cleared payment, and therefore any domain purchases or similar purchases made via Direct Debit may not be activated immediately. 

Last updated on Jun 12, 2025

Understanding PayPal Subscriptions and PayPal Payments at Brixly

Introduction At Brixly, we aim to provide our clients with a clear and transparent billing process. This article explains how payments via PayPal are handled for our services and the differences compared to Credit/Debit card payments. PayPal Subscriptions vs. Payment Capture PayPal Subscriptions When you first pay for a service using PayPal, a subscription is automatically set up. This subscription is a recurring payment agreement that sends a fixed amount on a specific day, based on the recurring term of the service (e.g., monthly or annually). Key Points: - Automatic Payments: Once set up, the subscription automatically sends payments. - Client Control: Clients have full control over these subscriptions and must manage them directly within their PayPal accounts. - No Capture by Brixly: We do not 'capture' payments when an invoice is raised. We cannot draw funds from your PayPal account without you having set up a subscription or making a manual payment. Invoicing for PayPal Payments For services paid via PayPal, we issue an invoice 14 days before the due date. However, we do not capture the payment. Our system waits to receive the payment from the PayPal subscription and then allocates it to the invoice. Credit/Debit Card Payments With Credit/Debit card payments, the process is more streamlined: - An invoice is raised. - We capture the payment a few days before the due date. Caveats of Using PayPal Overpayments - Early Payments: If you pay an invoice early, before the PayPal subscription date, the subscription will still send funds on the scheduled date, potentially leading to overpayment. - Credit Balance: In cases where our system recognizes overpayments, the excess funds are added to your Brixly account's credit balance. - Automatic Cancellation: In cases where payments are received via a PayPal subscription, but are not associated to any services, then we will automatically cancel any future payments from the subscription.  Changing Payment Methods - If you switch from PayPal to another payment method, it's crucial to cancel your PayPal subscription to avoid overpayments. Invoice and Subscription Visibility - When viewing an invoice in our client area, you can see if there is an associated PayPal subscription, helping to prevent overpayments. Service Cancellation - If a service is cancelled or terminated, PayPal subscriptions will continue to send payments unless cancelled by you. Domain Registrations and Renewals - The 'auto-renew' flag does not cancel PayPal subscriptions. It only determines if we raise an invoice for renewal. Conclusion The nuances of PayPal subscriptions, such as overpayments and the need for manual subscription management, are inherent to PayPal's system, not a limitation of Brixly's billing platform. It's important to understand these aspects to manage your payments effectively and avoid any billing issues. For any further assistance or clarification, please feel free to contact our sales team.

Last updated on Jun 12, 2025