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How to enable 2FA on your Brixly Client Area (SMS)
Dedicated IP Address - How to purchase and manage your dedicated IP's
Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure. Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Reseller...
How to Obtain a Signed Data Processing Agreement (DPA) with Brixly
Understanding the Data Processing Agreement A Data Processing Agreement (DPA) is a legally binding document required under the General Data Protection Regulation (GDPR), which outlines the rights and obligations concerning the processing of personal...
Brixly Support - What support is included with my hosting plan?
This article details the scope of support we provide for our hosting products. Support Tickets Our support team is manned 24 hours a day, 7 days a week. You can raise tickets with our support team with an average response time of around 20 - 30 minut...
Brixly Affiliate - Getting Started
The Brixly affiliate program pays you for every conversion recurring, meaning you will always get paid as long as the referred service is still active. As a business, we also hold one of the highest retention rates in the industry – this means more c...
How do I re-sell hosting in multiple countries / locations?
When signing up for a reseller hosting plan, you are able to select a 'Location' or Country. The selected location is where your reseller hosting plan would be located, and therefore any accounts created within it would also be located in that locati...
How do I cancel my service(s)?
You are able to cancel your services quickly, and easily from within our client area. To do so, navigate to Services -> Request Cancellation You will be given the option to cancel your services or addon from the list provided. Once the service can...
How does the identity verification work?
Brixly works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. They help with everything from accepting payments to managing subscript...
Brixly Central Account Manager
We understand the difficulty of managing a large number of accounts! That's why we have developed the Central Account Manager, accessible through your client area. You can find this super handy tool by heading through the client area -> Reseller T...
Where can I update my account / profile details?
You can modify your profile by going to the following... Login to our client area Select your name in the top right corner Click 'Account Details'
Getting the most from Brixly Support
Brixly is renowned for providing swift, high-quality support, boasting a 99.3% satisfaction rating from nearly 400,000 support tickets. We're proud to have one of the UK's leading average response times. However, we're always looking for ways to impr...
Brixly Support - How to provide detailed reproduction steps for faster ticket resolutions
Introduction You can greatly reduce the amount of time it takes for our support analysts to resolve your issue by providing good steps to replicate your issue. Procedure Reproduce the problem as you write out the steps. As you move through each step,...
Understanding Hosting Account Credit: A Customer Guide
Understanding Hosting Account Credit Systems: A Customer Guide **Description:**This article explains how hosting account credits work within your Brixly client area, their limitations, and how you can effectively manage and use credits for services s...
Oxheberg - Important Acquisition Information
Overview Oxheberg has been acquired by and is now officially a part of Brixly. This article provides comprehensive information about what this means for existing Oxheberg customers, including details about service continuity, account migration, and t...
Redwax Cloud Hosting - Important Acquisition Information
We are writing to you today with some significant and exciting news regarding the future of your hosting services. Redwax Cloud Hosting has been acquired by and is now officially a part of Brixly. First and foremost, on behalf of our entire team, we...