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Migrations
Dennis Nind
By Dennis Nind
• 11 articles

Migrating a WordPress Site from Another Host Using Softaculous Remote Import

Migrating a WordPress site from a remote server to your Brixly hosting account can be a daunting task, especially if you're not familiar with the process. However, with Softaculous, a powerful tool available in your cPanel, this process can be simplified. Here's a step-by-step guide on how to use Softaculous to import a remote WordPress installation. Accessing the Import Page 1. Log into your cPanel account. 2. Open Softaculous in cPanel. 3. Navigate to the WordPress Softaculous page by either searching for it in the top left bar or opening it from among the top scripts. 4. Click on the Import tab on the WordPress Softaculous page. 5. Go to the 'From Remote Server' tab on the Import page. Filling in the Correct Information You'll need to provide information for both the source remote server and the destination local server. Source Remote Server - Domain Name: Enter the domain name from where the installation is to be imported. The domain name should not contain http:// or https://. - Server Host (Optional): Specify the server host if your domain name is not the same as your server host. Generally, the server host is the same as the domain name, so you can leave this blank. - Protocol: Choose the protocol that you would like to use. This depends on what protocol is supported with your login details. The default is FTP. - Port: This is the Port to use while connecting to the domain. The default port for FTP is 21. - FTP Username: Enter the username that you use to connect to your server. If you are using cPanel, enter your cPanel username here. - FTP Password: Enter the password for the FTP user that you provided above to connect to your server. If you are using cPanel, enter your cPanel password here. - FTP Path: This is the relative path to the web-accessible directory of your domain, i.e., the path after you log in to your domain with the details you provided above. Destination Local Server - Installation Directory (Optional): Specify the directory name where the installation to be imported is present. Keep this field blank if the installation is made in the /public_html directory. - Choose Protocol: Choose the protocol that is supported by your server where the installation is to be imported. - Choose Domain: Enter the domain name where the installation is to be imported to. - In Directory (Optional): Specify the directory name where you want the installation to be imported to. Keep this field blank if you want your installation to be imported to the /public_html directory. - Database Name: Specify the Database name where you want the database of the source installation to be imported to. Once you have filled in all of the needed information, click the 'Import' button. Monitoring the Import The import process will carry on in the background once you initiate it. You will receive emails regarding the initiation of the import process. You can view the import progress of the installation by visiting the 'Task List' tab. By following these steps, you can easily migrate your WordPress site from a remote server to your Brixly hosting account using Softaculous. If you encounter any issues during the process, don't hesitate to reach out to our support team for assistance.

Last updated on Jun 12, 2025

Migrating Emails from IMAP Providers Using our Migration Center

Migrating emails from one provider to another can seem like a daunting task. However, with the Migration Center, you can easily migrate your emails from an IMAP provider to your Brixly Hosting account. This guide will walk you through the process. Preparing for Migration Before you begin the migration process, you need to create the email account you wish to migrate to if it hasn't been created already. This can be done in either cPanel or DirectAdmin.  Email Migrations require credentials of the mailboxes on both the 'destination', and the 'source' servers Initiating the Migration 1. Access the Migration Center: Navigate to the Migration Center and select 'Email Migration'. 1. Enter Login Details: Enter the login details for the email account you want to migrate from and the credentials for the email account you want to migrate to. Set your provider to 'Custom IMAP Server' and click 'Begin Migration'. 2. **Test Connection: **Upon selecting 'Begin Migration', we will carry out a test against both the source and destination servers to ensure the connection details are valid before proceeding with your migration. You should see green ticks on the right side of each and click 'Start IMAP Migration'. 1. **Start Migration: **After initiating the process, the migration will start copying emails over to our server. You can view the logs to confirm when this is completed. 1. Check Logs: Click on 'View Log' to see if there are any errors. If anything fails to connect or the process does not complete, you will see red highlighting against the error. Post-Migration Steps 1. Resync Emails: Once the migration is complete, you can then resync your emails to requeue the migration. This process will not duplicate your emails rather than simply resyncing your emails from your old provider. 1. **Confirm Resync: **Confirm the resync by clicking on 'Resync Mailbox'. Please note the time of the process depends on the number of emails you have, the resync is a background process so can you leave it running. Following these steps, using the Migration Centre, you can easily migrate your emails from an IMAP provider to your Brixly Hosting account.

Last updated on Jun 12, 2025

Migration Center - Error: The backup feature appears to be disabled on the old server

When using our Migration Center, you may encounter an error message stating, "The backup feature appears to be disabled on the old server." This error message can be confusing, but understanding its meaning and how to resolve the issue is essential for successful server migration. This article will explain the meaning behind this error message, its implications, and the necessary steps to address the problem. Understanding the Error Message The error message "The backup feature appears to be disabled on the old server" refers explicitly to the native cPanel backup functionality on your old hosting provider. cPanel is a popular web hosting control panel that simplifies website and server management. The backup feature in cPanel is critical for creating complete copies of your website and its associated data, which can be used to restore the site in case of data loss or corruption. When the native cPanel backup feature is disabled on your old hosting provider, creating a proper backup of your website and its data becomes impossible. As a result, the 'Migration Center' cannot complete the migration process, leading to the error message you see. Resolving the Issue To resolve this issue and ensure a successful server migration, you must enable the native cPanel backup functionality on your old hosting provider. Here are the steps to follow: 1. **Contact your old hosting provider: **Reach out to the customer support team of your old hosting provider and request them to enable the native cPanel backup feature for your account. Explain that you are in the process of migrating your website and require the backup functionality to proceed. Remember that your old hosting provider's response time and cooperation may vary. 2. **Verify the backup feature is enabled: **Once your old hosting provider has enabled the backup feature, log into your cPanel account and confirm that the backup functionality is accessible. You should be able to create and download a full backup of your website and its data. 3. **Proceed with the migration: **With the backup feature enabled on your old hosting provider, return to the 'Migration Center' and initiate the migration process again. The error message should no longer appear, allowing for a seamless transition to your new server or hosting provider.   Conclusion The error message "The backup feature appears to be disabled on the old server" may seem daunting. However, understanding its meaning and taking the necessary steps to address the issue will ensure a successful server migration. Enabling the native cPanel backup functionality on your old hosting provider is crucial for a smooth transition to your new server. With the backup feature enabled, you can have peace of mind knowing that your website and its data are secure during the migration process.

Last updated on Jun 12, 2025

Migration Centre - How to migrate cPanel accounts from another host

Migrating a hosting or reseller account from your old hosting provider has never been easier and can be done in just a few minutes. To be able to migrate an account from a remote provider, you would first need to purchase a hosting service from our website; once you have an active account, you can begin the migration process. How to migrate an account The process to migrate the account is very straightforward, requiring just the login details and hostname from your old provider; we've put together a tutorial to guide you through this process. Note: You do not need to create the cPanel accounts before migration. They will be created automatically as part of the migration process.  https://www.iorad.com/player/1936168/How-to-migrate-a-cPanel-account-using-the-Migration-Centre?src=iframe&oembed=1 Troubleshooting If you see an error message after entering your credentials please ensure that these are correct, if you believe that these are correct but are still encountering errors then feel free to contact us by opening a support ticket. Limitations and Considerations Currently, there are some limitations to the Migration Center that you will need to be aware of before beginning your migration process.  - Accounts larger than 30GB cannot be migrated through the Migration Center, due to the excessive strain the restore process places on the servers themselves - It is currently not possible to migrate the 'Primary' domain / account of your reseller - You cannot migrate accounts in between our own servers If you require migration assistance for any of the above, then feel free to reach out to our support team who would be happy to help.

Last updated on Jun 12, 2025

Manually Migrating Your Sites to Brixly: A Comprehensive Guide

Migrating your website to Brixly from a non-cPanel host can be a straightforward process with the right tools and steps. This guide will walk you through the process of manual migration. Pre-Migration Checklist Before initiating the migration, ensure that you have a complete backup of your website's files and databases. This backup will be crucial in the migration process. Step 1: Backup Your Files Most hosting providers offer a way to back up your website's files. This often results in a zip, tar, tar.gz, or tgz file that you can download to your computer. If your hosting provider doesn't offer such tools, you can connect to your webspace using an FTP application and download the entire directory to your local computer. Step 2: Backup Your Databases Most websites require a database, and it's crucial to back up each one of them. Most hosting providers offer a tool called phpMyAdmin, a popular web-based MySQL management tool. Once you have selected your database in phpMyAdmin, click the Export tab, and go for the Quick Export Method. Then, hit the Go button and download the dump file. Step 3: Upload Your Files to Brixly Once you have your files and databases backed up, you can upload them to Brixly. You can use the file upload function in the File Manager facility built into your cPanel account if your file backup archive is less than 250Mb. For larger archives, you'll need to use FTP software to connect to your new Brixly hosting and upload the archive file. Step 4: Extract the Files Once the files have been uploaded, you need to extract them using the File Manager in your cPanel account. After the files have been unpacked, you need to move them into your public_html directory or the physical root of your addon domain if you are restoring an addon domain. Step 5: Import Your Databases To import your database, you can use phpMyAdmin. Go to cPanel -> PHPMyAdmin, then select the database from the left-hand menu. Once you have selected the database, you can use the 'Import' option, selecting the respective file from your machine. Click go, and your database will be imported. Step 6: Adjust Your Web Application's Configuration Files Most websites that use a database have a special configuration file that stores the details of the database server location, database name, and username. It is likely you will have changed the database name and/or database username once you have restored your database into your cPanel account. Therefore, it is usually necessary to update the configuration of your web applications to connect to the database under its new name, and perhaps via a new username/password. By following these steps, you can manually migrate your website to Brixly. If you have any questions or need assistance, feel free to contact our support team.

Last updated on Jun 12, 2025

Pre-Migration Tips for a Smooth Transition to Brixly

Moving your hosting to Brixly can seem daunting, but with the right preparation, the process can be smooth and hassle-free. Here are some tips to ensure a successful migration. Tip 1: Communicate with Us We're here to help! Feel free to chat with us online or arrange a call before your migration. We can guide you through the process and provide a step-by-step plan tailored to your needs. Tip 2: Plan Your Migration Consider when you'd like to complete your migration. You'll need to be available to test your site and make any necessary adjustments. Decide when you'll put your site into maintenance mode and understand how to take backups and upload them to your Brixly server if you're completing the migration yourself. Tip 3: Reduce Your DNS Time To Live (TTL) Reducing the TTL for your DNS nameserver records and your site's A record a few days before your migration can help ensure a smooth transition. We recommend setting this to 300 seconds (5 minutes) up to a week before you move. Tip 4: Don't Cancel Your Existing Hosting Just Yet Allow some overlap time to get your site up and running on Brixly and for testing. This will give you a safety net in case something gets missed or needs retrieving from your current host. Tip 5: Notify Your Clients It's always advisable to discuss any migrations with your clients to prepare for any potential disruption to service. While we strive to make the migration process as seamless as possible, it's still worth giving your clients a heads up. Tip 6: Consider a Bulk Move If you're migrating from a cPanel / WHM provider, you can 'bulk migrate' your accounts in one go. This process is significantly easier, as it allows you to migrate all accounts, then update the DNS at the same time. By following these tips, you can ensure a smooth transition to Brixly. If you have any questions or need assistance, don't hesitate to reach out to our support team.

Last updated on Jun 12, 2025

Migrating Your WordPress Site to Brixly: A Step-by-Step Guide

Migrating your WordPress site to Brixly can be a straightforward process, whether your site is currently hosted on a cPanel with another provider or not. This guide will walk you through the migration process using our Migration Center and the Softaculous tool. If Your WordPress Site is Hosted on cPanel If your WordPress website is currently hosted on cPanel with another hosting provider, you can migrate the entire cPanel account using our Migration Center. Here's how: 1. Log in to our Client Area and navigate to Migrations. 2. Click on 'Start Migration' and select 'cPanel'. 3. Select the 'Destination' (where you would like to migrate the cPanel account 'to'). 4. Enter your previous host's 'hostname', the username of your cPanel account, and the password of your cPanel account. 5. Press 'Next'. This step will verify that the account details are working correctly. 6. From the next screen, simply select the account you wish to migrate, then click 'Add to Migration Queue'. Your site will be queued for migration! If Your WordPress Site is Not Hosted on cPanel If your WordPress installation is not hosted on cPanel, you can still migrate it using the Softaculous tool. Here's how: 1. Log into the cPanel account you want to import into. 2. Open Softaculous in cPanel. 3. Navigate to the WordPress Softaculous page by either searching for it in the top left bar or opening it from among the top scripts. 4. Click on the 'Import' tab on the WordPress Softaculous page. 5. Go to 'From Remote Server' Tab on the Import page. 6. Fill in the necessary information for the Source remote server and the Destination local server. 7. Click the 'Import' button. The import process will carry on in the background once you initiate it. Testing Your Site Before Making DNS Changes Once you've migrated your site, you'll want to test it before making changes to your DNS. Brixly provides a cPanel 'Website Preview' Plugin that allows you to view your websites before changing your DNS settings. Here's how: 1. Log into your cPanel account. 2. Navigate to the 'Domains' section and click on 'Website Preview'. 3. This screen lists all of your Domains, Addon Domains, and SubDomains. Clicking on the 'Generate Preview URL' will generate a short unique link. 4. Follow the link to view your site. Updating Your DNS Finally, you'll want to update your DNS - either by switching the name servers for your domain to Brixly's or by adding appropriate A records to point at your Brixly servers IP address.

Last updated on Jun 12, 2025

Manual Migration of Websites and Emails from 20i to Brixly

Introduction:  Transitioning your web presence from 20i to Brixly requires careful planning and execution, as unfortunately 20i do not provide a 'cPanel' based hosting environment - instead, they have their own control panel, which can make moving somewhat of a challenge! This guide provides a step-by-step approach to migrating both your websites and email accounts, ensuring a smooth transition with minimal disruption. Migrating Websites: To migrate your website from 20i, which does not use cPanel, to Brixly, you will need to manually transfer your files and databases. For WordPress sites, you can take advantage of our Softaculous 'Remote WordPress Import' facility. 1. Manual Website Migration: For a comprehensive guide on manually migrating your sites to Brixly, please visit our article Manually Migrating Your Sites to Brixly. 2. Softaculous Remote WordPress Import: If you're migrating a WordPress site, our Softaculous tool can simplify the process. Detailed instructions can be found in our guide Migrating a WordPress Site from Another Host Using Softaculous Remote Import. Migrating Emails:  When it comes to email migration, our IMAP Migration tool within the Migration Center is designed to facilitate a seamless transfer of your email data. 1. IMAP Email Migration: For step-by-step instructions on using the Migration Center to migrate your emails from an IMAP provider, please refer to our article Migrating Emails from IMAP Providers Using our Migration Center. 2. Preparing for Migration: Before initiating the email migration, ensure you have created the email accounts on your Brixly hosting account.  Conclusion:  By following the steps outlined in the provided resources, you can confidently migrate your websites and emails from 20i to Brixly. Should you require any assistance during the migration process, our support team is available to help. You can reach out to us by opening a ticket through our support portal. Remember, while the migration process requires attention to detail, our tools and resources are designed to make it as straightforward as possible. 

Last updated on Jun 12, 2025

What is the cPanel 'Live Transfer' facility?

We wanted to share and explain the advantages of our cPanel 'Live Transfer' process, a seamless method we use for migrating accounts between cPanel servers internally. This process is designed to minimize downtime and ensure a smooth transition for your websites and email services. **Our Migration Center should not be used to move accounts between our own servers. In doing so, the process is carried out via a backup / restore, with no consideration of the points below, and therefore can cause numerous issues during, and after the migration takes place. As such, any migrations that are to take place between our own servers, must be reqested through support. ** Advantages of cPanel 'Live Transfer': 1. **Zero Downtime Migration: **The 'Live Transfer' process is engineered to ensure that your website remains online and accessible during the entire migration process. There is no need to worry about your site going offline at any point. 2. Instant DNS Updates: As part of the 'Live Transfer', DNS updates are applied immediately to our nameservers. This means that the moment your account is transferred, the DNS records are updated to point to the new server's IP address. Whilst DNS propagation takes place, there is also a proxy that is put in place between the two servers, as explained below. 3. Automatic Proxy for Web and Mail Traffic: To avoid any DNS propagation delays, which can sometimes take up to 48 hours, we implement an automatic proxy for both web and mail traffic. This ensures that all visitors and emails are routed to the new server as soon as the transfer is complete, without waiting for DNS updates to propagate across the internet. 4. Seamless Email Transition: The proxy system also covers mail traffic, ensuring that emails continue to be delivered without interruption. Your email service will start operating from the new server immediately after the transfer, with no action required on your part. 5. **Faster Migration via Rsync: **When an account is transferred using the Transfer Tool, only the account 'structure' is backed up / restored rather than the entirety of the home directory. In large accounts, this is beneficial, as the rest of the required home files, such as mail data and website data, are copied automatically via a process called 'rsync'. Use Case: E-commerce Website Migration Imagine you run an e-commerce site that processes hundreds of transactions daily. Any downtime or misrouting of data could lead to lost sales, customer dissatisfaction, and operational chaos. During a typical migration without our 'Live Transfer' process, there's a risk that some customers might still access the old server while DNS changes propagate, potentially placing orders that won't be recorded on the new server. With our 'Live Transfer' process, the moment your account is migrated to the new server, we immediately update the DNS records to point to the new server's IP address. Simultaneously, we set up an automatic proxy for both web and mail traffic. This means that even if a customer's DNS hasn't updated, the proxy ensures they are directed to the new server instantly. For your e-commerce site, this translates to: - No Lost Transactions: Orders are placed on the new server right after the migration, ensuring no sales are missed. - Continuous Email Service: Communication with customers via email remains uninterrupted, as the proxy directs email traffic to the new server without delay. - Real-Time Data Accuracy: Inventory and transaction records remain accurate and up-to-date, as all activities are immediately reflected on the new server. In essence, the 'Live Transfer' process eliminates the risk of orders being placed on the old server after migration and ensures that all emails are sent to and from the correct server during the DNS propagation window. This seamless transition is crucial for maintaining the integrity of your e-commerce operations and providing a consistent experience for your customers. By utilizing the cPanel 'Live Transfer' process, we ensure that your hosting experience with us is uninterrupted and that your online presence continues without a hitch. If you have any questions or need further clarification on the 'Live Transfer' process, please feel free to reach out to our support team.

Last updated on Jun 12, 2025