Understanding Domain Transfer EPP Codes: A Customer's Guide

Last updated: June 2025

**Description:**A comprehensive guide for shared hosting customers explaining what EPP codes are, how to obtain them, how to troubleshoot common issues, and the steps to transfer your domain successfully to Brixly.

What is an EPP Code?

An EPP code (also known as an Authorization Code or Auth Code) is a unique string of letters, numbers, and symbols used to securely transfer most domain names between registrars. Think of it as a password for your domain transfer—ensuring that only authorized persons can move your domain.

> Note: EPP codes are required for most generic TLDs (like .com, .net, .org). Some country-specific domains (like .uk) use a different process.

Why Are EPP Codes Important?

• Security: Prevents unauthorized transfers.
• Ownership Verification: Confirms you have the right to transfer the domain.
• Registrar Requirement: Most registrars will not process a transfer without it.

How to Obtain Your EPP Code

The process is usually straightforward and can be done via your current registrar’s dashboard. Here’s a typical step-by-step guide:

1. Log In to Your Registrar’s Account

• Visit your current domain registrar’s website.
• Log in to the account that manages your domain.

2. Locate Your Domain

• Navigate to the Domains or My Domains section.
• Find the domain you wish to transfer.

3. Request or View the EPP Code

• Look for an option like Domain Settings, Transfer Domain, or Get EPP Code.
• Click to display or request the EPP code.
• Some registrars may email the code to your registered email address.

**Example:**In your registrar’s dashboard, you may see something like:

EPP/Auth Code: 1a2b-3c4d-5e6f-7g8h

4. Copy the EPP Code

• Keep the code safe and do not share it with anyone except your new hosting provider or registrar.

Special Case: UK Domains (.uk, .co.uk, etc.)

For UK domains, you do not need an EPP code. Instead, you change the domain’s IPS Tag to CLOUDNS (Brixly’s tag):

1. Log in to your current registrar.
2. Locate your domain and look for the IPS Tag or TAG Change option.
3. Enter CLOUDNS as the new tag.
4. Save the changes.

Preparing Your Domain for Transfer

Before you start the transfer, make sure:

• The domain is unlocked (turn off Domain Lock or Registrar Lock).
• Your contact email address is up-to-date (you’ll receive confirmation emails here).
• The domain is at least 60 days old and not recently transferred or had major contact changes (ICANN rule for most domains).

Initiating the Transfer to Brixly

1. **Start the Transfer:**Visit the Brixly website and begin the domain transfer process.
2. Enter Details:
   • Enter your domain name.
   • Paste your EPP/Auth code.
3. Approve the Transfer:
   • Look out for a confirmation email from your current registrar.
   • Approve the transfer request as instructed.
4. Wait for Completion:
   • Domain transfers typically take 5–7 days.
   • You’ll receive notifications once complete.

Troubleshooting Common EPP Code Issues

Invalid or Incorrect EPP Code

• **Double-check for typos:**EPP codes are case-sensitive. Avoid extra spaces when copying.
• **Regenerate the code:**Request a new code from your registrar if the old one isn’t working.
• **Wait for email delivery:**Some registrars email the code—check your spam/junk folder.
• **Domain Lock:**Ensure your domain is unlocked.

Transfer Not Proceeding

• **60-Day Lock:**Domains can’t be transferred within 60 days of registration, transfer, or major contact changes.
• **WHOIS Privacy:**Disable WHOIS privacy if you’re not receiving transfer emails.
• **Outstanding Payments:**Make sure your domain is active and not expired.

Useful Tools

• **WHOIS Lookup:**Check domain status and registrant email:whois.domaintools.com
• **DNS Checker:**Monitor DNS propagation:dnschecker.org
• **cPanel File Manager:**Back up your website files before changing hosts.
• **Migration Center:**For IMAP email migrations (see cPanel > Migration Center).

Practical Example: Transferring a .com Domain

1. Unlock your domain in your current registrar’s dashboard.
2. Request the EPP code and copy it.
3. Log in to your Brixly client area and start the domain transfer.
4. Enter your domain and EPP code.
5. Approve the transfer via the confirmation email.
6. Wait for the transfer to complete (monitor your email for updates).

When to Contact Support

If you encounter persistent issues:

• Gather error messages and screenshots.
• Note any changes you’ve made and when.
• Submit a support ticket with specific details for further assistance.

By following this guide, you can confidently manage your domain transfer using EPP codes. For additional help, our support team is here to assist!