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How to Whitelist IP Addresses in Shared Hosting Client Area Firewall

Last updated on Aug 08, 2025

How to Whitelist IP Addresses in Shared Hosting Client Area Firewall

**Description:**A step-by-step guide for shared hosting customers to manage IP address whitelisting for improved access to business applications and transaction reporting. This article is designed for Brixly shared hosting clients with basic technical knowledge, enabling you to control firewall rules directly from your client area—no server admin access required.

Table of Contents

Introduction

For security, your shared hosting account uses a firewall that may automatically block or restrict access from certain IP addresses. By whitelisting (allowing) specific IPs, you can ensure uninterrupted access for trusted business applications, remote work connections, or transaction reporting systems.

Benefits of IP Whitelisting

  • Ensures trusted applications (e.g., accounting, CRM, or payment gateways) can reliably access your site or database
  • Prevents accidental lockouts due to security triggers (e.g., failed logins)
  • Reduces false positives in firewall protection

Before You Begin

  • You need:
    • Access to your Brixly Client Area
    • The public IP address you wish to whitelist (ask your IT team or use WhatIsMyIP.com from the relevant device)
  • Limits:
    • You can whitelist up to 100 IP addresses
    • Changes take effect within 3–4 minutes

Step-by-Step: Whitelist an IP Address

1. Log into the Client Area

2. Access the Firewall Manager

  • Navigate to Firewall Manager in the client area menu

3. Add an IP Address to the Whitelist

  1. In the Firewall Manager, locate the field labeled Whitelist IP Address
  2. Enter the IP you wish to allow (e.g., 203.0.113.42)
  3. Add a brief reason for whitelisting (e.g., “Finance application reporting”)
  4. Click Whitelist IP Address

> **Note:**The IP will be whitelisted and effective within 3–4 minutes.

Example: Whitelisting for a Business Application

Suppose your payment processor requires access to your server from their IP 198.51.100.27.In the Firewall Manager:

  • Enter 198.51.100.27
  • Reason: “Payment system transaction reporting”
  • Click Whitelist IP Address

4. Confirm Whitelisted IPs

  • The Firewall Manager will display all currently whitelisted IPs
  • You can check the reason and date added for each entry

Removing an IP Address from the Whitelist

If access is no longer required, you can remove an IP:

  1. In Firewall Manager, find the IP under your whitelist
  2. Click Remove from Whitelist next to the relevant IP

Troubleshooting & FAQ

My application is still blocked after whitelisting the IP

  • Double-check that you entered the correct IP address (no typos)
  • Wait up to 4 minutes for changes to apply
  • Ensure the application is connecting from the same IP you whitelisted (users on dynamic IPs may need to update this periodically)
  • If using a VPN or proxy, whitelist the outbound IP shown at WhatIsMyIP.com

I reached the 100 IP limit. What can I do?

  • Review and remove any unused or outdated IPs
  • If you require more than 100, consider consolidating access or contact support for advice

Can I whitelist a range of IPs (e.g., 203.0.113.0/24)?

  • The Firewall Manager currently allows only individual IP addresses to be whitelisted
  • For multiple locations, add each IP separately

How do I find my current IP address?

Need More Help?

If you continue to experience issues or need assistance:

  • Double-check all the steps above
  • Gather details (affected IP, application, error messages)
  • Submit a support ticket with your information for prompt assistance

**Tip:**For added security, periodically review your whitelist and remove any IPs that are no longer required.

Last updated: June 2025