Resetting a clients password in WHMCS


Written by Dennis Nind

Last published at: February 8th, 2019

Reset & Send Password

Clicking this link will instantly generate a new client area password for the client and email it to them. Clients can also request a password reset themselves by clicking the the Forgotten Password link on the login form to begin the reset process:

  • After entering their email address, if a security question answer is specified they will be prompted to provide the answer, then an email is sent containing a confirmation link to ensure they are actually the one who requested the reset. The reset link is valid for 2 hours from the time of request
    • If no security question answer is set, the email will be sent immediately upon entering a valid email address.
  • When they click the link in the email, clients will be taken to the password reset validation page where a new password can be specified. They can then login immediately using the new password. If the client didn't request the reset they are advised to simply ignore the email and not click the link.